Soffie for Branch

Overview

Soffie for Branch is a mobile-based solution that integrates branch communication, training, sales coaching and quality assurance. Its aim is to provide staff with more personalised support and more objective and rapid feedback.

Key skills

• voice-based interaction: recording, transcribing and structured processing of conversations
• AI sales coach: practice scenarios and immediate, criteria-based feedback
• Conversation and quality analysis: adherence to protocols, needs assessment, value proposition, risk identification and analysis of cross-selling opportunities
• Targeted knowledge updates: short videos, news, quizzes and content tailored to specific roles
• branch staff support: daily tasks, metrics, information and related systems on a mobile platform
• corporate integration options, as well as data management, GDPR and AI governance frameworks tailored to the pilot