Intelligent queue management solution

From issuing reference numbers to managing the entire customer journey

SMP Solutions’ smart customer queuing system complements traditional ticket-issuing with digital customer management and monitoring functions.

The system organises customer flow, directs customers to the appropriate service and member of staff, whilst making waiting times and processes more transparent.

On-site and digital serial number management

Customers can take a traditional queue number from a terminal or receive a digital queue number on their mobile phone via a QR code. Smart Ticket displays the waiting time and the customer’s position in the queue, and notifies the customer when it is nearly their turn.

Appointment booking and customer management

The system operates in several languages, offers flexible time slot management and can be integrated with external booking systems.

Monitoring and statistics

Branch activity and service metrics can be monitored in real time. Dashboards, statistics, KPI-based alerts and automated reports help to analyse waiting times, customer traffic and service performance.

The modular system links together the queue number terminals, the counter and waiting area displays, the digital customer services and the central software components.

SMP Solutions assumes end-to-end responsibility for the implementation of the solution and works in collaboration with local partners.