SMP Academy Kft.

THE FIGURES SPEAK FOR THEMSELVES

• More than 40,000 participants from 40 countries
• Training courses in over 25 countries
• 5,000 training days
• From lectures for 100 people to one-to-one counselling
• in Hungarian, English and Russian
• 100+ know-how items
• 30 years’ experience
• A group of companies with 1,200 employees
• 300+ satisfied customers
• From businesses with 5 employees to multinational companies with 89,000 employees

MANAGEMENT TRAINING

• Leadership stance: Convincingly getting one’s own point of view accepted by using arguments.
• Delegation: Effective, motivating and goal-oriented task allocation that empowers team members.
• Monitoring and feedback: Tracking tasks and providing constructive feedback to ensure effectiveness.
• Meeting management: Preparing and chairing productive, time-efficient meetings.
• Recruitment: Selecting, integrating and motivating new staff.

COACHING

• Personalised consultancy for managers: Supporting the effective management of organisational units.
• Shadow coaching: Observing a manager’s day-to-day work, providing feedback on their strengths and areas for improvement, and making suggestions on how to enhance communication and effectiveness

SALES TRAINING

• Managing key clients: Developing strategies for effective collaboration with the largest and most important clients, setting strategic objectives and conducting high-stakes negotiations.
• Opening the consultation: A natural, organic approach to the opening and a thorough assessment of the client’s situation.
• Proposals and persuasion: Securing the client’s acceptance of proposals through effective persuasion techniques
• Objections and price management: Assertive responses to objections, effective price communication.
• Closing a deal: Reaching successful agreements and bringing business processes to a successful conclusion.
• Tracking enquiries: Maintaining good customer relationships and improving sales performance.

COMMUNICATION TRAINING

• Internal communication: Actively listening to colleagues, communicating requests, ideas and tasks clearly and effectively, and providing constructive feedback.
• “Communication with executives”: Summarising technical topics for senior managers in their own language, in a manner appropriate to their level of technical knowledge. Presenting the importance of the proposal in line with the other party’s priorities, providing only information relevant to the partner, using clear, everyday examples.

ORGANISATIONAL DEVELOPMENT

• Developing a vision, mission and strategy: Defining long-term directions for the company as a whole and for its individual organisational units.
• Defining responsibilities and areas of authority: To ensure clear and transparent working conditions.
• Developing communication structures: Ensuring an effective flow of information between managers and staff (e.g. objectives, progress reports).
• Documentation of processes: Drawing up the necessary regulations and procedures to ensure clear and conflict-free operations.

TRAINING KNOWLEDGE AND METHODOLOGY

• participants, observing situations
  PREPARATION: Interviewing
• PERSONALISED ATTENTION
  6–9 people, interactive environment
• ACQUISITION OF SKILLS THROUGH PRACTICAL
  EXERCISES: Role-play exercises, group work, analysis of real-life examples, and constructive feedback from trainers
• PRACTICAL APPLICATION
  : Proven know-how, applicable techniques and structures
• FEEDBACK:
  highlighting positive aspects, suggesting solutions to address areas for improvement